Code of Conduct

DO’s:

Pay your fare. (Applies GMT Urban System Only)

Stay behind the white or yellow line while the vehicle is in motion; keep the aisle clear and remain seated. Follow the driver's instructions, and do not distract, argue, or threaten the driver.

Ask drivers for assistance in securing pull carts, strollers, walkers, and wheelchairs. Strollers and pull carts must be secured and not obstructing the aisles. Always keep the aisle clear. 

Be aware: Priority seating is available at the front seats of the bus for older adults, persons with disabilities, and persons with limited mobility. Bus operators must ask other customers to offer these seats to older adults and persons with disabilities.

Wheelchair Securement Area: By law, we reserve areas where mobility devices can be secured for people who need them. Bus operators must ask customers to provide access to those areas for people using mobility devices. 

For safety and sanitary reasons, all passengers must wear shirts and footwear, and odors that disturb others or impact service delivery must be limited. 

Use headphones with your electronics to limit distractions to others.

Passengers must always have control of the service animal at all times.*

NO:

The following behaviors may result in the loss of riding privileges.

  • Disruptive or unsafe behavior or use of physical violence, threats, bullying, or harassment.
  • Profanity, vulgar or offensive language, including but not limited to racial slurs, derogatory remarks based on race, gender, age, or sexual orientation, or excessive noise.
  • Guns, knives, or weapons of any kind are prohibited on vehicles.
  • Illegal drugs.
  • Use of tobacco, e-cigarettes, vaporizers, and open containers of alcohol is prohibited.
  • Exposed body fluids, including body eliminations, saliva, and blood.

 

Using the speaker option on your electronic device.

Articles that, because of their size, cannot be safely held by a passenger and stored underneath a seat or that, because of their content, may be dangerous to passengers shall not be allowed on vehicles. These include but are not limited to, car batteries, gasoline, kerosene, or any other flammable liquid.

Using multiple seats or leaving belongings to save seats when the vehicle is full, no feet on seats.

Food and beverages without closed containers; beverages should be in a cup with a sealed lid.

Littering, throwing, or sticking anything (including body limbs) out the window or on the ground from inside the vehicle.

Soliciting any product or service.

Taking more than one consecutive round trip *

*The agency’s policies may vary; check with your local transportation agency.

Need Help?
Call or Email for Transportation Support:
info@vptaride.org
802-442-0629
833-387-7200 (toll-free)